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Privacy Policy

Effective date: 2025-02-25

FluxLens AI forecasts workflow risks using collaboration metadata. This policy explains what we collect, how we use it, and the choices you have. Questions? Email privacy@fluxlens.ai.

What we collect

  • Account and identity: name, email, role, organization ID, authentication events, and session identifiers.
  • Product usage: feature interactions, dashboard views, API requests, performance metrics, and error logs.
  • Integration metadata only: channel or issue IDs, timestamps, actor IDs, and status fields. We do not ingest message bodies, attachments, or code.
  • Support: what you share in tickets, feedback, or interviews.
  • Device/technical: IP address, browser/OS, referrer, and cookies or local storage identifiers for authentication and preferences.

How we use data

  • Deliver and secure the service (authentication, sessions, permissions, rate limiting).
  • Generate forecasts, alerts, and reports from collaboration metadata.
  • Improve reliability and performance through debugging, quality work, and analytics.
  • Communicate about product changes, security updates, and support.
  • Meet legal, security, and compliance requirements.

Legal bases (where required)

  • Contract necessity to provide the service you request.
  • Legitimate interests such as security, service improvement, and preventing abuse.
  • Consent where required (for example, optional analytics or marketing).

Sharing and processors

  • Infrastructure and storage: Vercel (hosting) and Supabase (database).
  • Telemetry and monitoring: Sentry (errors) and PostHog (analytics) when enabled.
  • Payments: Stripe when billing is active.
  • Other subprocessors under written agreements for support or operations.
  • Legal or safety disclosures required by law or to protect rights and security.
  • We do not sell personal data.

Data retention

  • We retain data while your account is active and as needed to operate the service, meet legal obligations, resolve disputes, and enforce agreements.
  • We de-identify or delete data when it is no longer required.

Security

  • Encryption in transit and at rest via our cloud providers.
  • Access controls and least-privilege roles for service accounts.
  • Audit logging and monitoring for anomalous access patterns.
  • No system is 100% secure; report issues to security@fluxlens.ai.

International transfers

  • Data may be processed in the United States or other regions where our providers operate, with appropriate safeguards such as contractual data protection terms.

Your choices and rights

  • Access, correction, or deletion of your account data where applicable.
  • Opt out of non-essential analytics or marketing where offered.
  • Disable or remove integrations to stop further ingestion.
  • Contact privacy@fluxlens.ai to exercise rights; we may need to verify identity.

Children

  • The service is not directed to children under 16, and we do not knowingly collect their data.

Changes

  • We may update this policy. Material changes will be communicated via the product or email. Continued use after an update means you accept the revised policy.